Warranty Terms

FlowSpace Mats sells its mats with written warranty coverage. Two programs exist: the 5-Year Warranty (our current published coverage) and the Lifetime Warranty (coverage included with certain earlier orders, preserved in full for those customers). The terms of each program are below.

5-Year Warranty

This warranty applies to FlowSpace Mats products sold with 5-Year Warranty coverage.

What Is Covered

The 5-Year Warranty covers defects in materials and workmanship for five (5) years from the date of delivery, specifically:

• Faulty or leaking valves
• Defective handles
• Punctures less than 3 inches in size
• Fading of the mat surface or graphics beyond normal wear
• Inner double-stitch threading defects (seam or internal threading failure)

Covered products: Home FlowMat 10x10, Pro FlowMat 10x16, Kids FlowMat 6x6, Arena bundles, and custom mats, when warranty coverage is included with the order.

What Is Not Covered

Catastrophic damage is excluded. Catastrophic damage is defined as damage to the structural integrity of the mat that renders the mat unable to be repaired or salvaged. Catastrophic damage determinations are made on a case-by-case basis following inspection of the mat by a FlowSpace Mats team member, based on images of the damage submitted by the customer via email.

Also excluded: damage caused by misuse, improper inflation, use of non-approved cleaning chemicals, and punctures 3 inches or larger.

How to Make a Claim

1. Email info@flowspacemats.com with your order number and clear photos (and video, if helpful) of the damage.
2. A FlowSpace Mats team member inspects the submitted images.
3. We notify you of our determination within 14 business days of receiving your photos.
4. If the claim is covered, FlowSpace Mats will, at its discretion, repair the mat (including providing repair materials and instructions) or replace the mat.

Lifetime Warranty

This section preserves the terms of the Lifetime Warranty for customers whose orders included Lifetime Warranty coverage at the time of purchase. These terms apply to those orders for the life of the mat.

What Is Covered

The Lifetime Warranty covers defects in materials and workmanship, specifically:

• Faulty or leaking valves
• Defective handles
• Punctures less than 3 inches in size
• Fading of the mat surface or graphics beyond normal wear
• Inner double-stitch threading defects (seam or internal threading failure)

What Is Not Covered

Catastrophic damage is excluded. Catastrophic damage is defined as damage to the structural integrity of the mat that renders the mat unable to be repaired or salvaged. Catastrophic damage determinations are made on a case-by-case basis following inspection of the mat by a FlowSpace Mats team member, based on images of the damage submitted by the customer via email.

Also excluded: damage caused by misuse, improper inflation, use of non-approved cleaning chemicals, and punctures 3 inches or larger.

How to Make a Claim

1. Email info@flowspacemats.com with your order number and clear photos (and video, if helpful) of the damage.
2. A FlowSpace Mats team member inspects the submitted images.
3. We notify you of our determination within 14 business days of receiving your photos.
4. If the claim is covered, FlowSpace Mats will, at its discretion, repair the mat (including providing repair materials and instructions) or replace the mat.

99-Day Trial (Applies to Every Order)

Every FlowSpace mat comes with a 99-day trial. If you are not satisfied within 99 days of delivery, you may return the mat for a full refund of the purchase price.

• Contact us at info@flowspacemats.com to start a return. We provide and pay for the return shipping label.
• If the original box is damaged or unavailable, the customer is responsible for the cost of a replacement return box.
• The refund is issued once the returned item is confirmed in transit using our supplied return label.
• Returned mats may be resold: FlowSpace Mats reserves the right to resell a returned mat once it has been refurbished and cleaned and sanitized by a member of our refurbishment team.
• Returns are sent to: FlowSpace Mats, 127 Flintridge Drive, Holbrook, NY 11741.

FlowSpace Mats may update these terms; the terms in effect at the time of purchase govern that purchase.